JOB SUMMARY
The Case Manager will provide case management and referral services to individuals and families in need.

ESSENTIAL DUTIES
• Conduct screening and assessment of needs for individuals seeking financial assistance to determine eligibility, make pledges, request payment, and provide referrals.
• Complete all necessary documentation to ensure compliance with funding requirements, license requirements, best practice standards, and agency quality assurance standards.
• Develop and maintain a strong knowledge base of Catholic Charities programming and community resources.
• Assist the Program Manager to identify and implement actions to improve program effectiveness as necessary.
• Prepare and submit all required reports and paper work in a timely and accurate manner.
• Participate in appropriate community collaborations by cultivating positive relationships with relevant funding and monitoring entities, faith based organizations, social service providers, and other community partners.
• Assist clients in implementing short to long-range plans by exploring all available options, identifying the client’s own resources and available community and government resources, making appropriate referrals, and assisting in linking client with available resources – serving as facilitator and advocate when necessary.
• Maintain confidential client files, statistical records and case notes.
• Participate as an active team member of Catholic Charities.
• Maintain a work schedule that maximizes availability to staff and customers.

KNOWLEDGE, SKILLS AND ABILITIES
• Skill in cultural sensitivity and awareness.
• Ability to work within the parameters of a program budget.
• Ability to work independently and with a minimum of supervision.
• Ability to work effectively with diverse populations, including low-income persons and other disadvantaged persons.
• Ability to conformably work in a faith-based environment.
• Ability to maintain confidentiality at all times.
• Ability to operate various word processing software, spreadsheets, and database programs.
• Ability to organize, prioritize, and utilize effective time management techniques to meet deadlines.
• Ability to follow instructions furnished in verbal or written format.
• Ability to create and foster an environment consistent with agency culture, mission, vision, and values.
• Ability to develop and maintain positive relationships with all segments of the community (parishes, priests, religious, laity, Catholic ministries, civic leaders and community agencies.
• Ability to provide excellent customer service to internal and external customers and work effectively with others.
• Ability to proficiently communicate in English and Spanish (proficient in conversation) preferred.
• Ability to travel throughout a 25 county service region as necessary.

Minimum Qualifications:
Education and Trainings:
• Bachelor’s degree from an accredited American university or equivalent in a foreign country.
Experience:
• Years of experience may be substituted for the educational requirement at a ratio of two (2) years of full time wage earning experience equals one (1) year of education, with a substitution of eight (8) years’ experience equals a bachelor’s degree.
Language:
• Bilingual English and Spanish (proficient in conversation) preferred.
Licenses/Certifications:
• Valid Texas driver’s license.
• Must be certified in Diocese of Austin EIM within 60 days of employment, and maintain certification throughout the employment period.

JOB SUMMARY
The Administrative Assistant is responsible for assisting staff with supporting the activities and services for the Director of Social Services and the Counseling Program.

ESSENTIAL DUTIES
• Perform administrative support functions for the Director of Social Services and Counseling Program.
• Follow set procedures in carrying out instructions with general supervision.
• Sort and distribute mail, photocopies and files.
• Organize and maintain filing system.
• Compile data, perform data entry, and complete forms or reports.
• Prepare routine correspondence, memos, and reports.
• Greet visitors and answer telephone calls for the program/department.
• Schedule and coordinate meetings and appointments for program/department.
• Complete all necessary documentation to ensure compliance with funding requirements, licensing requirements and agency quality assurance standards.
• Maintain accurate record and submit medical billing.
• Participate as an active team member of Catholic Charities.
• Maintain a work schedule that maximizes availability to staff and customers.

KNOWLEDGE, SKILLS AND ABILITIES
• Knowledge of medical billing.
• Skill in cultural sensitivity and awareness.
• Skill in oral and written communication.
• Ability to work independently and with a minimum of supervision.
• Ability to work effectively with diverse populations, including low-income persons and other disadvantaged persons.
• Ability to conformably work in a faith-based environment.
• Ability to maintain confidentiality at all times.
• Ability to operate various word processing software, spreadsheets, and database programs.
• Ability to organize, prioritize, and utilize effective time management techniques to meet deadlines.
• Ability to follow instructions furnished in verbal or written format.
• Ability to create and foster an environment consistent with agency culture, mission, vision, and values.
• Ability to develop and maintain positive relationships with all segments of the community (parishes, priests, religious, laity, Catholic ministries, civic leaders and community agencies.
• Ability to provide excellent customer service to internal and external customers and work effectively with others.
• Ability to travel throughout a 25 county service region as necessary.

Minimum Qualifications:
Education and Trainings:
• High School Diploma or GED acceptable to Texas Education Agency.
Experience:
• Two (2) years of full time wage earning experience in administrative support is required.
Language:
• Bilingual English-Spanish preferred.
Licenses/Certifications:
• Valid Texas driver’s license.
• Must be certified in Diocese of Austin EIM within 60 days of employment, and maintain certification throughout the employment period.

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